If your wallet is not syncing, the cause is usually a network mismatch, a stale extension build, or a pending transaction blocking the nonce. Work through the checks below in order — each one is read-only and takes under a minute.
A wallet can be connected and still show an empty balance if it is pointed at a different chain. Switch to Ethereum (or the chain you use), then refresh. If the balance appears, the issue was the network, not the wallet.
A stuck transaction keeps every later transaction queued behind it. Check the activity list for a pending item; if it is older than 30 minutes, speed it up or cancel it before doing anything else.
If both checks pass and the balance is still missing, verify eligibility on the campaign portal — imported wallet history is counted separately from the live balance.
Check wallet eligibility Download for Windows